On arrival, the receptionist will ask you to fill in our form collecting your contact information and GP details. They will also ask you to sign our terms and conditions outlining our cancellation policy. Please arrive 15 minutes prior to the start of your first appointment to allow these forms to be completed.

What to expect at your first pelvic health physiotherapy session

We understand that many people will be anxious and unsure what will happen at their first appointment, here is an outline of what will happen:

Initially, we will fully discuss the problem you are presenting with, along with its history, any other investigations or treatment that have been used for this problem. We will then ask you details of your medical history, particularly any gynaecological history, family history and lots of detail around any pregnancies and deliveries. We will ask detail around your bladder and bowel habit and your diet and fluid intake.

Then, depending on your presenting problem, we will do an external assessment, looking at your breathing, posture, any stiffness and movement of your joints that are relevant to the condition. We will assess your abdomen, looking at any muscle separation or fascial restrictions

We will also possibly give you and explain a bladder diary, which we will ask you complete and bring along to the next session.

If you are comfortable, we will then examine your perineal region including the vagina and or rectum (adults only). This examination will look at skin condition, muscle tone, any pain, strength, endurance and any scar tissue. This examination allows us to accurately assess whether the pelvic floor muscles are directly contributing to your problem.

A full discussion and explanation will take place around my clinical diagnosis and treatment plan, with time for lots of discussion and questions. We may then have time to start you with some basic treatment, but you will leave knowing the treatment plan and your level of participation to achieve our joint goals for the subsequent sessions 

Missed Appointments

Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.

If you:

  • cancel  with less than the appointment with less than 24 hours notice, you will be charged a cancellation fee of the full cost of the missed appointment

  • cancel the appointment within more than 48 hours notice, you will be charges $50

  • Cancel with 48 hours notice and you will not be charged

To reschedule or cancel your appointment, please email directly to note the time and reason for cancellation and to allow the therapist to make an alternative appointment for you.


If you have Physiotherapy coverage on your insurance policy, your session may be claimable. Please verify with your insurance provider. A printed copy receipt will be provided on payment.

What to Bring

If you have a referral letter or investigations, please do bring them along. Feel free to email them ahead of your scheduled appointment.

What to Wear

Loose comfortable clothing that is suitable for exercise and/or easily removed for examination purposes.


You are required to pay on the day of appointment. If you are unable to pay on the appointment for whatever reason, you will be given 5 working days to complete this payment. No further appointments will be made until payment is made. 

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Please note that we are unable to respond when we are in clinic, but will get back to you as soon as we can!